Refund Policy

Last updated: 15 January 2026

At Nitrogen Store, we strive to provide fast and reliable delivery of digital gaming top-ups and virtual products. Due to the nature of digital goods, please read this Refund Policy carefully before making a purchase.

1. Digital Products – No General Refunds

All products sold on Nitrogen Store are digital items (in-game currency, top-ups, virtual goods).
Once an order is successfully processed and delivered, refunds, cancellations, or exchanges are not permitted.

2. Eligible Refund Scenarios

A refund may be considered only under the following circumstances:

  • Payment was successful but the order was not delivered, and the issue is caused solely by Nitrogen Store

  • Duplicate payment was made for the same order

  • Technical failure on our system that prevents order fulfillment

Each case is reviewed individually.

3. Non-Refundable Situations

Refunds will not be provided in cases including, but not limited to:

  • Incorrect User ID, Server ID, or Zone ID entered by the user

  • Purchasing the wrong product or selecting the wrong game

  • Delays caused by game servers, maintenance, or third-party APIs

  • Change of mind after order completion

  • Partial usage or successful delivery of digital items

4. Pending or Failed Transactions

If a payment is:

  • Pending

  • Failed

  • Debited but order not created

Users must contact our support team with valid transaction details.
If the amount is successfully received by Nitrogen Store and the order cannot be fulfilled, an appropriate resolution (refund or reprocessing) will be provided.

5. Refund Processing Time

  • Approved refunds will be processed within 5–7 business days

  • Refunds are issued using the original payment method where possible

  • Processing time may vary depending on the payment provider or bank

6. How to Request a Refund

To request a refund (only if eligible), please contact us with:

  • Order ID

  • Transaction ID

  • Registered email or phone number

  • Brief explanation of the issue

7. Right to Refuse Refund

Nitrogen Store reserves the right to decline refund requests that do not meet the conditions outlined in this policy or are found to be abusive or fraudulent.

8. Policy Changes

We reserve the right to modify or update this Refund Policy at any time. Any changes will be reflected on this page, and continued use of our services indicates acceptance of the updated policy.

9. Contact Information

For refund-related inquiries, please contact:

Email: nitrogenstore01@gmail.com

By making a purchase on Nitrogen Store, you acknowledge that you have read, understood, and agreed to this Refund Policy.